It is a recently launched App by Indian Railways which aims to expedite & streamline passenger grievance redressal. It is a part of RPGRAMS (Railway Passenger Grievance Redressal and Management System), which has been developed by Northern Railway (Delhi Division).
Salient features of Rail Madad application are:
- Rail MADAD (Mobile Application for Desired Assistance During travel) registers a complaint with minimum inputs from passenger (option of photo also available), issues unique ID instantly and relays the complaint online to relevant field officials for immediate action. The action taken on complaint is also relayed to passenger through SMS, thus fast tracking the entire process of redressal of complaints through digitisation.
- Rail MADAD also displays various helpline numbers (e.g., Security, Child helpline etc) and provides direct calling facility for immediate assistance in one easy step.
Wisdom IAS 
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